Luxxe Risk-Free Trial & Warranty Policy

At Luxxe, your confidence is our priority. That’s why we offer an industry-leading, 100% risk-free trial—so you can experience the benefits of intelligent light therapy on your own terms.
EXPLORE HOW LUXXE SOLVES THE PROBLEMS MOST USERS STRUGGLE WITH
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Return Requirements:
  1. Condition: Device must be returned in new or like-new condition, fully packaged with all original components.
  2. Damage Policy: Devices with damage or missing components will be refused and returned.
  3. Proof of Condition: Not required to initiate a return, but unsellable items will be denied refund and returned.
60-Day 100% Risk-Free Trial — All Models

We’re confident you’ll love your Luxxe device. If you’re not fully satisfied, return it within 60 days of delivery for a full refund—no restocking fees, no hidden charges.

Return Shipping:
  1. Free return shipping (U.S. only) when using Luxxe’s authorized return method.
  2. If you use a different carrier, we’ll reimburse the equivalent ground shipping cost.
Important Return Conditions:
  1. All returns must follow our approved process.
  2. Unauthorized returns or missed timelines = sender’s responsibility.
  3. Carrier changes (e.g. redirecting packages) void Luxxe’s shipping coverage.
Refund Details:
  1. Eligible returns = full refund, including shipping (if Luxxe’s method is used).
  2. Returns must be postmarked within 60 days from delivery.
Elite & Elite-Pro Trial Terms (Personal & Commercial Use)

Whether used at home or in a professional setting (e.g. gyms, clinics, wellness centers), all Luxxe models—including Elite and Elite-Pro—come with a 60-day 100% risk-free trial.

  1. All standard return requirements apply (like-new condition, all components included).
  2. The electric stand must be returned with the device for a full refund.
  3. If not returned, the stand’s value ($1,000) will be deducted from the refund total.
Return Process:
  1. Contact: Request authorization via Returns@LuxxeRedLight.com.
  2. Receive Instructions: We’ll send a return number and prepaid label (U.S. only)
  3. Ship & Track: Include all components and provide tracking info
  4. Inspection: Returns processed within 3–5 business days VV
Important Return Conditions:
  1. All returns must follow our approved process.
  2. Unauthorized returns or missed timelines = sender’s responsibility.
  3. Carrier changes (e.g. redirecting packages) void Luxxe’s shipping coverage.
3-Year Limited Warranty

Your Luxxe device is covered for three years from delivery against defects in materials and workmanship.

Coverage Includes:
  1. Devices purchased from Luxxe or authorized resellers
  2. Repair, replacement, or refund for verified defects
  3. Free shipping on claims within first 120 days (U.S. only)
Not Covered:
  1. Cosmetic wear, misuse, or unauthorized repair.
  2. Damage from liquids, natural disasters, or mishandling.
  3. Final Sale / Open Box items
Warranty Claims:
  1. Submit to Warranty@LuxxeRedLight.com with proof of purchase and visual documentation.
  2. Securely package the item to avoid transit damage.